Family Inbox

The Family Inbox lets you forward emails — school newsletters, activity sign-ups, appointment reminders — to Thriva. Our AI reads each email, figures out which child it’s about, and pulls out tasks and events so nothing falls through the cracks.

Getting Started

Every Thriva family has a unique email address. You’ll find it at the top of the Inbox page in the Parent Portal.

Your Family Email Address

Your address looks like this:

family-abc123@mg.thriva.app

Copy it from the Inbox page and set up forwarding from your regular email, or forward individual emails as needed.

Set up auto-forwarding

Most email providers let you create a filter that automatically forwards emails matching certain senders (like your school’s domain) to your family address. This way, school emails flow into Thriva without any extra effort.

How Emails Are Processed

When an email arrives in your Family Inbox:

1. AI Classification — Thriva’s AI reads the email and categorizes it (school, personal, event, promotional, etc.)
2. Child Assignment — The AI identifies which child the email is about based on names and context
3. Task Extraction — Action items (“bring PE kit on Thursday”, “permission slip due Friday”) become tasks
4. Event Detection — Dates and times (“Sports Day on June 12th at 2pm”) become calendar events
5. Confidence Check — If the AI isn’t sure about something, the email is flagged for your review

Classification Types

Classification	Description	Example
School	School communications	Newsletters, teacher emails, school announcements
Personal	Direct personal emails	Messages from other parents, family
Event	Event-focused emails	Party invitations, activity sign-ups
Promotional	Marketing emails	Product offers, subscription newsletters
Other	Anything else	Miscellaneous forwarded emails

Reviewing Emails

Filters

Use the filter bar at the top of your Inbox to quickly find what matters:

• All — Every email in your inbox
• Unread — Emails you haven’t opened yet
• Needs Review — Emails where the AI flagged something for your attention

Providing Feedback

When you open an email, you can give feedback on how the AI handled it:

• Correct — The AI got the classification and child assignment right
• Wrong child — The email was assigned to the wrong child (select the correct one)
• Wrong classification — The category was incorrect
• Not relevant — This email shouldn’t have been processed

Your feedback directly improves Thriva’s accuracy. Over time, the AI learns your family’s email patterns and gets better at sorting automatically.

Feedback creates routing rules

When you correct the AI and assign an email to a specific child, Thriva may automatically create a routing rule so future emails from the same sender are handled correctly without AI guessing.

Email Routing Rules

Routing rules tell Thriva how to handle emails from specific senders or with certain subjects — before the AI even looks at them.

How Rules Are Created

Rules are created in two ways:

1. Automatically — When you provide feedback on emails, Thriva creates rules based on your corrections
2. From the feedback modal — When giving feedback, you can explicitly create a rule for that sender

Managing Rules

Open the Email Rules section (just below the filter bar on the Inbox page) to see all your active rules.

Each rule shows:

• Type — Domain, Sender, Subject, or School
• Pattern — What the rule matches (e.g., newsletter@school.edu)
• Child — Which child the emails are assigned to
• Classification — How matched emails are categorized

Rule Types

Type	Matches	Example
Domain	All emails from a domain	school.edu matches any @school.edu sender
Sender	Specific email address	newsletter@school.edu
Subject	Subject line contains text	Emails with “Year 3” in the subject
School	School-specific pattern	Emails identified as coming from a known school

Deleting Rules

If a rule is no longer needed:

1. Open the Email Rules section on the Inbox page
2. Hover over the rule you want to remove
3. Click the delete icon
4. Confirm the deletion

Deleting is permanent

Once a rule is deleted, future emails from that sender will go back to AI classification. You can always create a new rule by providing feedback on the next email.

Tasks and Events

When the AI finds action items or dates in your emails, they’re automatically created as tasks and events for the relevant child.

Extracted Tasks

Tasks appear in your child’s task list with:

• The task title (extracted from the email)
• The due date (if mentioned)
• A link back to the source email

Extracted Events

Events appear on the family calendar with:

• The event title
• Date and time (or “all day” if no time specified)
• The child it’s associated with

Review extracted items

The AI does its best to extract accurate information, but it’s worth glancing at new tasks and events to make sure they look right — especially for the first few emails from a new sender.

Tips for Best Results

1. Forward complete emails — Don’t edit or trim emails before forwarding. The AI works best with the full content.
2. Use consistent forwarding — Set up auto-forwarding rules in your email so school communications flow in reliably.
3. Provide feedback early — The more feedback you give in the first week or two, the faster Thriva learns your family’s patterns.
4. Check the Needs Review filter — Make it a habit to check flagged emails periodically so nothing important gets missed.

Family Discussion Starters

Take a moment to discuss these questions together as a family:

• Would it help if school reminders automatically showed up on your task list?
• Is there anything from school emails you wish I could organize better for you?

Related Articles

• Email Notifications - Configure notification preferences
• AI Assistant - How Thriva’s AI helps manage your family
• Tasks & Rewards - Managing your children’s tasks