Email Notifications & Morning Briefing

Thriva keeps you informed about your children’s device activity through email notifications. You can customize when and how you receive these notifications to match your preferences.

Morning Briefing

Start your day with a summary of what’s happening across your family’s devices.

What’s Included

The morning briefing email contains:

• Today’s Schedule - What modes are planned for each child
• Tasks Due Today - Tasks that need to be completed
• Pending Actions - Things that need your attention (like reward redemption requests)
• Yesterday’s Summary - Brief overview of device usage from the previous day

Enabling Morning Briefing

1. Go to Settings in the Parent Portal
2. Find the Email Notifications section
3. Toggle Morning Briefing on
4. Set your preferred delivery time (in your timezone)

Choose a useful time

Pick a time when you’ll actually read it—perhaps with your morning coffee, or just before the kids wake up.

Notification Categories

You can choose which types of notifications you receive. Go to Settings → Email Notifications → Customize these settings to find four category toggles:

Category	What It Covers
Action Required	Tasks, permission requests, and things that need your response
Alerts	Device offline, permission changes, unusual activity
Info	Status updates, rule suggestions, general information
Achievements	Task completions, milestones, and positive progress

All categories are enabled by default. Toggle any category off to stop receiving those notifications.

Safety alerts always come through

Even if you turn off the Alerts category, safety-critical notifications (like Thriva being uninstalled or a device going offline for an extended period) will always be delivered.

Alert Email Frequency

Choose how quickly you want to be notified about device alerts.

Options

Frequency	Description
Immediate	Get alerts as soon as they’re detected
Batched	Receive non-urgent alerts every few hours
Daily Digest	Get one summary email per day at your chosen time
Weekly	Receive a weekly summary on your chosen day

Critical alerts always come through

Regardless of your frequency setting, critical alerts (like Thriva being uninstalled) are always sent immediately.

Setting Your Preference

1. Go to Settings → Email Notifications
2. Click Customize these settings
3. Select your preferred Alert Frequency
4. If you chose Daily or Weekly, set your preferred delivery time/day

Device Offline Alerts

Thriva can notify you when a device hasn’t checked in for a while. To reduce unnecessary alerts, there’s a grace period before you’re notified.

Grace Period

The grace period helps avoid alerts for temporary disconnections—like when a device briefly loses WiFi or is restarting.

Default: 15 minutes

You can adjust this from 5 to 60 minutes in Settings. A longer grace period means fewer alerts but slower notification of genuine issues.

Back Online Notifications

When a device comes back online after you were notified it went offline, Thriva sends a follow-up “back online” notification so you know everything’s working again.

Adding a Second Recipient

Want your spouse or partner to receive notifications too? You can add a second email address that receives all the same notifications.

How to Add

1. Go to Settings → Email Notifications
2. Click Customize these settings
3. Enter the additional email in Send copies to
4. Save your changes

Both email addresses will receive:

• Morning briefings (if enabled)
• Alert notifications
• Digest emails

Keep both parents informed

Adding a second recipient helps both parents stay on the same page without having to forward emails.

Alert Feedback

Each alert email includes a simple “Was this helpful?” question with Yes/No buttons. Your feedback helps us improve which alerts are most valuable.

• Click Yes if the alert was useful information
• Click No if it felt like noise or wasn’t helpful

This feedback is anonymous and helps us refine alert detection over time.

Recommended Settings

For Busy Parents

• Morning Briefing: On, delivered at 7:00 AM
• Alert Frequency: Daily Digest
• Grace Period: 30 minutes
• Less interruption, still informed

For Hands-On Parents

• Morning Briefing: On, delivered at 6:30 AM
• Alert Frequency: Immediate
• Grace Period: 15 minutes
• Real-time awareness

For Co-Parents

• Morning Briefing: On for both
• Additional Recipient: Add partner’s email
• Alert Frequency: Batched
• Both parents informed without overwhelm

Family Discussion Starters

Take a moment to discuss these questions together as a family:

• Would you like to know when I get notifications about your devices?
• If a device goes offline, should I check with you first before worrying?

Related Articles

• Understanding Modes - What triggers different alert types
• Device Setup - Ensuring devices check in properly
• AI Assistant - Get help understanding alerts