Android Troubleshooting

Having trouble with Thriva on Android? This guide covers common issues and solutions.

Installation Issues

”Install blocked” or “Unknown sources”

Android blocks apps from outside the Play Store by default.

Solution:

1. Open Settings → Security (or Privacy)
2. Enable “Unknown sources” or “Install unknown apps”
3. If prompted for a specific app, allow your browser to install apps
4. Try the installation again

APK won’t download

Some browsers block APK downloads.

Solution:

• Try Chrome browser
• Try direct link: downloads.thriva.app
• Clear browser cache and try again

”App not installed” error

Possible causes:

• Not enough storage space
• Corrupted download
• Conflicting existing installation

Solution:

1. Check storage (Settings → Storage)
2. Delete the APK and download again
3. If Thriva was previously installed, uninstall it first

Permission Issues

Accessibility permission won’t stay enabled

Some phone manufacturers aggressively kill background services.

Solution (varies by brand):

Samsung:

• Settings → Battery → App power management → Add Thriva to “Never sleeping apps”

Xiaomi/MIUI:

• Settings → Apps → Thriva → Enable “Autostart”
• Security app → Permissions → Autostart → Enable Thriva

Huawei:

• Settings → Battery → App launch → Set Thriva to “Manual” with all toggles ON

OnePlus:

• Settings → Battery → Battery optimization → Find Thriva → “Don’t optimize”

Device Admin permission not working

Solution:

1. Go to Settings → Security → Device admin apps
2. Enable Thriva manually
3. If grayed out, another app may conflict - check with IT if this is a work device

Can’t find Thriva in permission lists

Solution:

1. Force close Thriva and reopen
2. Restart the phone
3. Reinstall the app

Mode Changes Not Applying

Device shows “Offline”

Check:

• Is the phone connected to internet (WiFi or mobile data)?
• Is airplane mode off?
• Is Thriva still running?

Solution:

1. Open Thriva app
2. Check connection status
3. Tap “Sync” if available

App is still accessible in Focused Mode

Focused Mode should limit app access.

Check:

• Is Accessibility enabled for Thriva?
• Is “Display over other apps” enabled?
• Is the correct child linked to this device?

Solution:

1. Verify all permissions are granted
2. Force close and reopen Thriva
3. Restart the phone

Quiet Time not locking device

Check:

• Is Device Admin permission enabled?
• Is battery optimization disabled for Thriva?

Solution:

1. Settings → Security → Device admin apps → Enable Thriva
2. Disable battery optimization (see brand-specific steps above)

Battery and Performance

High battery usage

Thriva should use minimal battery. If it’s draining quickly:

Check:

• Is the Accessibility service running constantly due to a loop?
• Are there many permission prompts appearing repeatedly?

Solution:

1. Restart the phone
2. If problem persists, reinstall Thriva
3. Contact support with battery usage screenshot

Phone feels slow

Thriva shouldn’t affect performance noticeably.

Try:

1. Restart the phone
2. Clear Thriva cache (Settings → Apps → Thriva → Storage → Clear cache)
3. Reinstall if problem persists

App Issues

Thriva app crashes on open

Solution:

1. Clear app data (Settings → Apps → Thriva → Storage → Clear data)
2. Re-register the device with a new code
3. If persists, reinstall the app

Can’t enter registration code

Check:

• Is the code exactly 8 characters? (uppercase letters and numbers like A7F2B401)
• Is it within 1 hour of generation?
• Has the code already been used on another device?
• Is internet working?

Solution: Generate a new code from the Parent Portal (Devices → Add Device → Generate Code).

Uninstalling Thriva

To remove Thriva:

1. First, disable Device Admin:
   • Settings → Security → Device admin apps
   • Disable Thriva
2. Then uninstall:
   • Settings → Apps → Thriva → Uninstall

Device Admin Must Be Disabled First

You cannot uninstall Thriva while it’s a device administrator. Disable it first using the steps above.

Family Discussion Starters

Take a moment to discuss these questions together as a family:

• Is Thriva working okay on your phone? Any issues we should look at?

Still Having Issues?

If these solutions don’t help:

1. Use the AI assistant in the Parent Portal
2. Include your:
   • Phone model and Android version
   • Screenshot of any error messages
   • What you’ve already tried
3. Email support@thriva.app